Service contracts

Mitsubishi offers a tailored range of service contracts for single and multi-site companies, on an annual or project basis.

1 Diamond Contract

24/7, 365 days a year telephone support for Mitsubishi Electric products

2 Diamond Contract

24/7, 365 days a year telephone support plus emergency engineer call-out availability. 3 free of charge training days also included.

3 Diamond Contract

Where down time is critical, and response is paramount a fully bespoke service covering all emergency call-out services plus any/all of the following is available:

  • Mitsubishi product inventory and status
  • Dedicated technical support telephone number
  • 24/7 on-site engineer call-out availability
  • Fixed technical support response time
  • Annual maintenance visit
  • Programme code back-up
  • 5 year extended warranty
  • Bonded on-site repairs
  • Technical manual library


A flexible approach to technical on-site support using a pre-paid bank of engineering hours.

The hours can be used for maintenance function, upgrades, hardware replacement audits or risk analysis.

Industry 4.0 White Paper
The fourth industrial revolution has created what has been dubbed ‘Industry 4.0’. This white paper explains the background, consider the challenges and offer solutions to the adoption of I4.0.