Mitsubishi offers a tailored range of service contracts for single and multi-site companies, on an annual or project basis.
1 Diamond Contract
24/7, 365 days a year telephone support for Mitsubishi Electric products
2 Diamond Contract
24/7, 365 days a year telephone support plus emergency engineer call-out availability. 3 free of charge training days also included.
3 Diamond Contract
Where down time is critical, and response is paramount a fully bespoke service covering all emergency call-out services plus any/all of the following is available:
Mitsubishi product inventory and status
Dedicated technical support telephone number
24/7 on-site engineer call-out availability
Fixed technical support response time
Annual maintenance visit
Programme code back-up
5 year extended warranty
Bonded on-site repairs
Technical manual library
Tech-Flex
A flexible approach to technical on-site support using a pre-paid bank of engineering hours.
The hours can be used for maintenance function, upgrades, hardware replacement audits or risk analysis.
